Returns, Refunds & Complaints

Your rights are protected under the Consumer Rights Act 2015.

If you are dissatisfied with your order:

You must contact us within 24 hours of delivery

Photographic evidence is required for all claims

We will assess the issue and, where appropriate, offer:

• A replacement (preferred resolution)
• A refund to the original payment method

Refunds will not be issued where:

• Care instructions were not followed
• No evidence is provided
• Complaints are made outside the stated timeframe