Delivery

DELIVERY

Carefully hand-delivered

Put your mind at ease, our flowers and plants are always professionally wrapped and delivered by people that care. You’ll also be able to select what happens to your order if no one is home and you’ll receive a handy email notifying you when it arrives.

Please note that during peak periods delivery may fall outside of our expected delivery times.

How much does delivery cost?

• Regular delivery costs £6.99, which will arrive next day at the earliest.
• We also offer a same-day service for £9.99. Shop Now (see list of available post codes)

What areas do you deliver? *

London Same-Day Delivery Area:

HA0 HA1 HA3 HA7 HA9 N1 N10 N11 N12 N16 N19 N1C N2 N20 N3 N4 N5 N6 N7 N8 NW1 

NW10 NW11 NW2 NW26 NW3 NW4 NW5 NW6 NW7 NW8 NW9 SW10 SW11 SW2 SW3 SW5 

SW6 SW7 W1 W10 W11 W12 W13 W14 W1K W2 W3 W4 W5 W6 W7 W8 W9

.

The Rest of the UK Next-Day Delivery

When do Flùr deliver?

Flùr Flowers deliver every day of the week in London delivery area - Monday to Sunday.

The Rest of UK: Tuesday to Friday (sorry, our couriers are unable to deliver at weekends outside of London).

Can I order flowers for a date in the future?

Yes, you can order up to four weeks in advance. The reason we don't allow for ordering any further in advance is because we only use the finest and freshest flowers. It allows us to ensure that every bouquet is as fine and fresh as you're expecting it to be.

Can I order same day delivery?

Yes, Flùr Flowers offer same day delivery - products with an "Available Today!" tag on it. (Shop Now)

Why can't I pick delivery time slots?

This is a feature we hope to introduce in the near-future, but at our current size it is not viable. However if you leave a delivery note in our "delivery instructions" section during check-out, then Flùr Flowers will do their absolute best to accommodate, though this is not guaranteed.

What happens if no one is home?

If the intended recipient isn't there to receive their bouquet, then we will do our best to ensure they are left with neighbours or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.

How will my purchase be packaged?

All our Flùr Flowers offer not only great arrangements but also packaging that we would be proud to put our name to. Bouquets are always arranged, and either in a vase, packed with water or an oasis in order to keep the flowers fresh. As standard, a special Flùr message card will be added to all deliveries.

Can I include a personalised message with my order?

Of course! Before the final checkout you'll be prompted to enter your personal message. This will be written on a Flùr -branded card, and then safely stored in a lovely envelope. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message/ leave blank.

Who do I contact with any delivery rearrangements or complaints?

All customer queries should be directed to Flùr's extremely helpful and friendly customer services team.

Need help? Give Flùr a ring +44 (0) 20 8933 0453

PAYMENTS

Do I need to have an account to be able to order?

No, but we strongly recommend it! It means you don't have to enter your details every time you order, and it helps us to ensure that you only receive the most relevant communications from us. Flùr also occasionally run promotions that involve crediting your account with discounts and other treats. If you would prefer however, you can checkout as a guest.

What methods of payment do you accept?

We accept payment with all of the following providers:- Visa- Mastercard- American Express- apple Pay

How do I know if my order has been successful?

Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.

How do I know if my order has been delivered?

Once the bouquet is delivered you'll get an email notifying you. The associated courier will received your personalised instructions in the case that no one is home.

Care Instructions

How can I make sure my order stays looking as beautiful as possible, for as long as possible?

On every product page next to the delivery information, there is a tab with care instructions for looking after your bouquet.

FLOWER DELIVERY

Delivery Area:

NW1, NW10, NW11, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, W1, W10, W11, W12, W2, W3, W5, W9, HA0, HA3, HA9, N2, N3, N6, N8

(we will be delivering UK-wide very soon - watch this space). Shop Now